Dos & Don'ts

• Users of the Cargo Terminals are requested to follow prescribed procedures and where required may seek guidance from the AAI Duty Manager / other officials.
• Cargo Terminals is restricted to bona fide users only. PIC / Entry Pass issued by AAI allow entry in designated areas only. Daily Entry Pass should be preserved till leaving the terminal. Entry Pass is to be shown to security personnel on demand.
• Permanent Photo Identification card holders must display their passes for identification while in the Cargo Terminal premises.
• Unauthorized persons gaining entry into the Terminal shall be treated as Trespassers and dealt with accordingly. Trespassers can be fined up to Rs.500/- including prosecution.
• Persons carrying briefcases etc are required to keep the same with them only. No briefcases should be left unattended. Unidentified briefcases shall be removed by the security personnel for handing over to police / concerned authorities.
• No dutiable item or any other material should be brought into the Cargo Terminal either in person or in vehicles without specific permission (in writing) from authorized AAI Officials.
• Passengers / Importers / Agents shall personally supervise opening and re-packing of their consignments and will ensure proper locking / repacking etc., to be undertaken by packers in their presence.
• Importers / Exporters should not remove any item from their cargo until physical delivery of consignments is effected by AAI.
• Voluntary distribution of contents from package during examination or within Cargo Terminal is unauthorized and prohibited.
• Vehicles should be parked in the parking areas only. Vehicles parked in other than parking area shall be towed away.
• Passengers / Importers / Exporters who wish to entrust the work of clearance of their cargo to an Agent should ensure that the agent is licensed Customs House Agent. They may check the Photo Identity Card issued by Customs to Agents. Only Customs approved Clearing Agents are allowed to transact business in the Cargo Terminal apart from importers, exporters and passengers.
• In case of any damage caused to AAI property due to negligence of importers / exporters / agents, AAI may recover the cost of loss / damage apart from imposing penalty.
• Demanding / paying of speed money or tips, is an offence and users are advised to refrain from such activities. Individuals found involved in such activities shall be dealt with severely.
• Smoking / spitting in the Cargo Terminal premises is strictly prohibited. Any violation shall be sternly dealt with including imposition of fine / penalty.
• Users are requested to deposit / inform about lost and found articles to the AAI Duty Manager / Security Manager.
• The users are requested to bring to the notice of Supervisor / Senior Officers any irregularity or harassment faced while transacting business at the Cargo Terminal.
• Visitors / users of the Terminal desirous of giving any suggestion may use Suggestion Boxes available near the Shift Duty Manager's room or handover the same to the officer-in-charge of Export / Import / Baggage unit or to the General Manager (Cargo).

The Cargo Terminal is manned round the clock by shift-duty officer who may be contacted for any assistance beyond office hours at the following telephone numbers:

Delhi: 91-11-5693850, 91-11-5652350, 91-11-5651093

Kolkata: 91-33-5118787 Extn. 4428

Mumbai: 91-22-8365504, 91-22-8360278, 91-22-8366700 Extn. 3733

Chennai: 91-44-2343645